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Warranty and repair

How long does the warranty on my purchase last?

Suppliers offer various warranty terms. For more information about the warranty terms we kindly ask you to contact our megastore.

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How long does it take to repair an article?

It depends which article we are talking about and if our collegues can repair it themselves.

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An article from my order is damaged. What do I have to do?

It is very unpleasant that you did not receive your order in perfect condition. We kindly ask you to contact us in order to manage this problem and take care that you will receive a perfect working article as soon as possible.

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Where do I find the warranty conditions on your website?

You can find our warranty terms in our <href=”/general-conditions.html”>General conditions</a>.

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Can you still help me with a problem outside the warranty term?

Unfortunately we can not help you directly anymore outside the warranty term. Of course we will think along with you for an appropriate solution.

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My tent have a hole. Can I repair it by myself?

Yes, you can repair it by yourself using a self-adhesive repair fabric. We advise you to place the <a href=”/zelfklevende-reparatiedoek.html?q=reparatiedoek”>Self-adhesive repair fabric</a> on both sides of the canvas.

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