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  • Biggest assortment of Europe
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  • 65.000m2 Megastore in Winterswijk

Exchange and return

Can I change in your shop an article that I bought on your webshop?

Yes, you may change in our megastore in The Netherlands an article that you have bought on our webshop. Please do not forget to bring with you a copy of the invoice and be so kind to report your concern at our customer service desk.

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Within what time are you going to manage my return shipment?

Usually we receive return items within 5/6 working days. From the moment we have received a return shipping we will do our best to check it within 2 days. After our “Returns department” has completed the check we will contact you by phone or e-mail for further processing.

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Can I send back an article because it does not meet my expectations?

Of course you can. For each order you have placed on our webshop applies a right to return of 14 days from the date of delivery.

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I want to make use of my right to return. Will I get my purchase amount back?

Yes you will, when you have sent the article back we will check your return shipping as soon as possible. This is generally done within 2 days.

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