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I did not receive my order, even if on the DPD website is specified that the order is delivered. What can I do now?

Did you not receive your order, but it is indicated as “delivered”? Please contact us by phone at this number: 0031 543-473923. We will start a research through DPD. We will send you a (empy) non-reception declaration. We kindly ask you to fill in this document and sent it back to us. We will send this declaration to DPD and from that moment the investigation will come to a start. It is expected to take up to 5 working days for each research. When a research is completed we will take care that you (if you wish) will receive your articles as soon as possible.

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