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What is the shipping time of my order?

You can find the shipping time of the article you have ordered on the web page of the item in question. The delivery time that we indicate will start after receiving your payment.

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Who is going to dispatch my order?

We send almost all our parcels with DPD.

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How can I follow my order?

The same day we have sent your order you will receive an e-mail with one or more tracking numbers.

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I did receive the e-mail with tre tracking number(s), but I can not follow my parcel(s). How is it possible?

You can follow your shipping from the moment that it is scanned at the first deposit. Most of the time is possible to follow the parcels from 10 P.M., but sometimes it can happen that you can start to follow your order a bit later (or earlier). It depends on when the courier come to pick up the container where your parcel(s) is(are) placed.

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Can you ship my orders abroad too?

Sure. If you order on our website as guest, you can choose between England and a large number of European countries as well, where you can let your order be delivered.

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My order is not completely delivered. What do I have to do?

It is disappointing that you did not receive a complete delivery. Perhaps there is a further delivery in transit.

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I live in Switzerland. Why can I not receive my order?

We are are sorry, but we do not ship parcels to Switzerland.

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I live in Norway. Why can I not receive my order?

We are sorry, nut we do not ship parcels to Norway.

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It is possible to have an order delivered to a P.O. Box?

Unfortunately it is not possible to have an order delivered to a P.O. Box.

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My order consists in more articles. It will be a single delivery?

We send orders preferably as whole ones and our courier DPD aims to deliver the orders as single deliveries as well. Unfortunately we can not guarantee that all parcels of a big order (more than one parcel) will be delivered on the same day.

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I would like to modify the delivery address. How can I do?

To modify a delivery address we kindly ask you to contact our webshop customer service by phone at this telephone n.: 0031 (0)543 473923.

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I did not receive my order, even if on the DPD website is specified that the order is delivered. What can I do now?

Did you not receive your order, but it is indicated as “delivered”? Please contact us by phone at this number: 0031 543-473923. We will start a research through DPD.

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In which countries do you deliver?

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Can you deliver my order on an island?

Unfortunately we can not deliver on islands.

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